![]() Here you can set up customer support, satisfaction and customer loyalty surveys. Now the really cool thing with Service Hub is the knowledge can be linked to a HubSpot bot so the bot can serve up an article from the knowledge base and if the query still isn’t answered, can automatically create a service ticket. Like with everything HubSpot, you get great insights and reporting with a knowledge base as well to see what is being looked at the most. The search functionality is fantastic and automatically searches all knowledgebase articles and presents the most relevant results for the user. HubSpot makes it very easy to set up categories, subcategories in a very intuitive, easy to use UI. ![]() That’s where a knowledge base is powerful. It’s great to action issues and queries but often you’ll find the team is answering and responding to the same type of questions again and again. From here you can jump into individual tickets and see all the correspondence for a particular ticket. Here you can set up multiple pipelines and set up different stages to make this your own process. If you wanted to see all the tickets at a glance, you can see ticket stages which look very similar to deal stages in HubSpot Sales if you’re familiar with that side of HubSpot. This is a fantastic feature for service teams to help ensure queries never fall through the cracks again. Here you can create a ticket, create a task or assign the conversation to a team member. The inbox aggregates customer emails, live chat from your website and even Facebook messenger in a centralised place. Ticket status, ticket routing and task automationįirstly conversations allow you to manage 1-to-1 customers communications at scale through a universal, collaborative, inbox.Customer experience and support surveys.With service hub you can create support tickets, use feedback and survey tools, internally route and project manage customer queries, build a knowledge base and manage all your conversations with a customer with a single customer view. ![]() Service hub, in short, is an easy to use, customer service software package. Meaning all of your marketing, sales, services or website edits can be stored in one place, or a wholistic single customer view.Ĭheck out these pages to learn more about Sales Hub, Marketing Hub and CRM Hub. These are Įach of these hubs has unique features and the best part is they are all connected by the same CRM/database. HubSpot has 4 key products which they commonly refer to as Hubs. In this short video, our head of HubSpot Implementation Tasha gives us a virtual demo of the HubSpot Service Hub and its key features.
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